Dong Shaopeng: "three blind spots in southern first 11 rows" incident2017-08-12 16:04:20 181 ℃
In the China China Southern Airlines Xi'an branch to praise the self will "flattering unfair service" released to the public later, caused an uproar. Two days later, China Southern Airlines explained by the Sina micro-blog, called the "individual" "reckless issuance is inconsistent with the actual situation of information", this explanation does not explain the concrete problems, is a failure.
I think, the "southern frontThe 11 row of seats "incident at least three blind spots, we must conscientiously organizemy, not muddle through:
The first blind spot, Chinese Southern Airlines to publicize what?
In August 9th, a company called "Civil Aviation Resource Net" the website published the article to make the article -- "Curse" as long as the first 11 rows of passengers - government executive escort task ". At the beginning of this article said: "in July 26th, China Southern Airlines Xi'an branch operation department customer reception call to an unusual service request," Hello, I hope we all can arrange a line of 66 people in August 6th Xi'an - Chengdu flights CZ6433, and all the arrangements in the first 11 rows of seats. " Received phone customer contact immediately return a specialist group on duty leader Hu Shenghua. Hu head alert to ask the client side trip purpose, while transfer module." The "unusual" "alert" and "travel" and other words are highlighted an excessive tension, why? The reference said, "after repeated pledge not to disclose customer whereabouts, reply the customer for the government to carry out special priority".
Even if there is no next "flattering unfair service", is enough to disgust the readers!
China Southern Airlines is not a small workshop, publicity about social responsibility. Lengbuding about such a thing, is to get what? Arguably, the Xi'an municipal government put forward the more than 60 seat area in a seat, not ordinary team passengers can also make such a request. However, the Xi'an municipal government proposed to the civil aviation and other passengers "isolation", is rather baffling. Southern news release does not distinguish between what is reasonable or not, but a type that is as long as the government officials request, we should do everything possible to meet. This is what value? Why such a press release? This press release is not only the image of Southern damage, but also damage the civil aviation industry and the government's image, which came out after worth serious investigation.
Second blind spots, August 6, 2017 CZ6433 flight seat what ye arranged?
China Southern Airlines through Sina micro-blog number (not the official website) said, "in the actual process, the team coach seats are assigned to the economy between 31 to 58 rows. In this process, the staff of Xi'an city has put "all the arrangements in the first 11 rows of seats' request, nor proposed" isolated "with ordinary passenger demand". "Then," as long as the first 11 rows of passengers "-- for the government execution priority" escort propaganda, July 26th Xi'an municipal government for the Xi'an branch of China Southern Airlines Company customer reception department phone, there is no such communication? Return a set of on duty leader Hu Shenghua, return of two group leader Yang Weina in the publicity release debut, the description is false?
China Southern Airlines only a Division I individual personnel in not fully understand the specific facts of the case, according to the information "passenger seat team centralized practice hasty engendering inconsistent with the actual situation to respond is justified.
It seems that it is necessary to open the day of the flight the actual registration seat list!
Third blind spots, "how the Civil Aviation Resource Network" is a platform for what?
Everything is to ask the source. "China Southern Xi'an branch of party work, why choose this is called civil aviation resource net" the website published the news? Although from the outbreak to the present, "Civil Aviation Resource Net of the matter" not a word, but this should be a "magnetic" website.
Open this website, we can see "sponsored by the Civil Aviation Resource Net" 2017 "aviation news propaganda backbone" seminar on advertising. The class will be held from September 19th to 22 held in Guizhou, participants registered correspondent for the civil aviation resource net, the aviation unit in charge of civil aviation news propaganda and public opinion management leadership, propaganda personnel, micro-blog, WeChat operators of the aviation unit. This reflects the relationship between the site and the airlines from one side.
Another concern is the network to set up a "civil union manuscript" and "public opinion monitoring" column, the net that "nearly 1000 news media from around the country have reporters and editors in the use of the CANA's press release". This is probably one of the reasons why the China Southern Airlines Xi'an branch of the Department of party work "to release in this website.
"Civil Aviation Resource Net" sponsored by a company called "Hefei hanglian Culture Communication Co., Ltd.", claiming to be "formed by the civil aviation consultant as the main body, the core management consultancy organization system" and "each of the 5 Chinese civil aviation people have a frequently used in Civil Aviation Resource Net Information service".
The problem is that the website news release qualification for compliance?
[attachment: Civil Aviation Resource Net August 9, 2017 original manuscript]
"As long as the first 11 rows of passengers - government executive escort task"
Civil Aviation Resource Network August 9, 2017 news: July 26th, China Southern Airlines Xi'an branch operation department customer reception call to an unusual service request, "Hello, I hope we all can arrange a line of 66 people in August 6th Xi'an - Chengdu flight CZ6433, and all the arrangements in the first 11 rows of seats." Received phone customer contact immediately return a specialist group on duty leader Hu Shenghua. Hu head alert to ask the client side trip purpose, while transfer module.
A customer does not want to reveal too much, after repeated pledge not to disclose customer whereabouts, reply the customer for the government to carry out special priority, to ensure a certain isolation with ordinary passengers. Flight CZ6433 for Xi'an non-stop flights, Hu immediately contact the head before the flight continued route, ensure long segment sales of passengers in the 12 row after arrangement.
Responsible for the revenue routes two group leader Yang Weina first time to learn, take the initiative to go to the unit to work overtime, contact the operation command, the balance of loading, to win the 11 row of 66 seats for the 66 government affairs group. In the list, Yang also found in Shaanxi head of government of provincial Party committee, Xi'an Municipal Committee, mayor of Xi'an City, Xi'an City, chairman of the CPPCC, and timely contact the customer to recommend business class, quality of service guarantee pledge to win the hearts of customers.
In August 6th, the Xi'an branch of the leadership of general manager Chen Maojun to give up the rest of the day, a special trip to the airport, to make arrangements for the whole group security. 10:45, CZ6433 took off on time in the security service personnel watched.
This special team support across the two weekend, affecting millions of Xi'an Branch security staff of the heart, the harvest is not just an extra profit, more customer appreciation and trust.
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