Apple confirms that there is a problem with some MacBook Pro hard drives

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Apple confirms that there is a problem with some MacBook Pro hard drives

2018-12-01 10:25:29 43 ℃

Some time ago, Apple officially launched a "13-inch MacBook Pro (no touch bar) SSD service plan." Recently, some MacBook Pro users have reported on Weibo that they have received emails from Apple and hope that users can send their MacBook Pro for repair.

Of course, the recipient of the email should be purchased from Apple's official website or an official direct store. Otherwise, Apple should not directly know the serial number of the device under the user account.

The content of the email shows that Apple has confirmed a small number of 128GB and 256GB used in the 13-inch MacBook Pro (no touch bar) device. There are problems with solid state drives (SSDs) that can cause data loss and hard drive failure. These devices were sold between June 2017 and June 2018. Apple said that the affected MacBook Pro Apple will repair the hard drive for free. Apple recommends that users repair the hard drive as soon as possible and always back up the data before repairing.

Note that you should first check which 13-inch MacBook Pro you have. Choose About This Mac from the Apple menu in the upper left corner of the screen. Make sure the model is "MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)". If you have this model, you will need to enter your computer serial number to see if your computer meets the requirements of this program.

Apple also said that it is important to back up the data or perform a Time Machine local backup before troubleshooting, as the hard drive data may be erased during the service process.